Shipping & Returns
All the details on how we get your order to you — and what to do if something is not right.
Free UK Delivery
On all orders over £75. Standard delivery on smaller orders.
3–14 Working Days
Typical production and delivery time for custom orders. Speedy options available.
Satisfaction Guarantee
If we made an error, we will reprint or refund. Your satisfaction matters.
Delivery Information
| Service | Cost | Estimated Time |
|---|---|---|
| Standard UK Delivery | Calculated at enquiry | 3–5 working days after production |
| Free UK DeliveryFree | Free | On orders over £75 |
| Local Collection (Nottingham) | Free | Arranged directly with us |
| Speedy / Express Order | Contact us for pricing | Subject to availability |
Production time: All products are custom-made to order. Standard production takes 3–14 working days from artwork approval. Delivery time is in addition to production time.
Artwork approval: Your order does not enter production until you have approved your free digital proof. Delays in approval will affect your delivery date.
Delivery address: We deliver to the address provided at the time of your enquiry. Please ensure this is correct — we cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Tracking: Where available, tracking information will be shared with you by email once your order has been dispatched.
Production Times
Because every item is made to order, production times vary depending on the product type and order volume. The timelines below are a guide — we will always confirm your expected completion date when we receive your enquiry.
- Custom Apparel (T-shirts, hoodies, etc.)3–5 working days
- Custom Sashes3–5 working days
- Custom Awards & Trophies5–14 working days
- End of Line Sale Trophies1–3 working days
- Bulk / Team Orders (50+ items)Contact us — timelines vary
- Speedy OrdersSubject to availability — contact us first
Working days are Monday to Friday, excluding UK bank holidays. Production begins only after artwork approval.
Returns & Refunds
Our Satisfaction Guarantee
We take great pride in the quality of every order we produce. If your order arrives with a fault that is our error — such as a printing defect, incorrect engraving, or damage in transit — we will reprint, replace, or refund at no cost to you. Please contact us within 7 days of receiving your order.
Custom & Personalised Items
Because all of our products are custom-made to your specification, we are unable to accept returns or offer refunds for change of mind once production has begun. This includes items where the customer has approved the digital proof and the order has entered production.
We strongly encourage you to review your digital proof carefully before approving it. If you spot an error in the proof, let us know immediately — changes cannot be made once production has started.
Errors on Your Proof
If an error appears on your finished product that was also present on the approved proof, we are unable to offer a reprint or refund as the proof was approved by the customer. Please check all names, spellings, dates, and colours carefully before approving.
Damaged or Lost in Transit
If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible. We will investigate with the courier and arrange a replacement or refund where appropriate.
How to Raise a Return or Complaint
Contact us by email at Sales@Ngdesignandawards.co.uk or call 07475 682 074. Please include your order reference, a description of the issue, and photos where relevant. We aim to respond within one working day.
Colour & Size Disclaimer
Colours: Product and print colours may vary slightly from those shown on screen. Differences in monitor calibration, screen brightness, and photography lighting mean the colour you see online may not be an exact match to the finished product. Fabric colours can also appear slightly different depending on lighting conditions. If colour accuracy is critical, please contact us before placing your order.
Sizes: Garment sizing can vary between manufacturers and styles. We recommend checking the size guide provided with your quote. NG Designs & Awards cannot accept returns for incorrect size selections made by the customer.
Still have questions?
Our team is available 7 days a week, 9am–5pm. We are happy to help.